389bd FAQ — All your questions answered here

No. Under 389bd's policy, each individual is only One account No, you cannot. Attempting to open multiple accounts using the same name, phone number, or device may result in all accounts being permanently closed and any balance forfeited.

On the login page "Forgot your password?" Click the link. Verify your registered mobile number via OTP, then set a new password. The whole process takes under 2 minutes. If you don't receive the OTP, wait a moment and try again or contact live support.

Yes, account verification is required before making a withdrawal. Complete the process by uploading a photo of your National ID (NID) or passport. Approval is typically granted within 24 hours. Verified accounts also enjoy higher bonus limits.

389bd currently supports the following deposit methods:

• Mobile Banking — Most popular, instant credit
• Nagad — Fast & secure
• Rocket (DBBL) — Trusted mobile banking
• Bank Transfer — Ideal for large amounts
• Crypto — USDT and BTC supported

The minimum deposit across all methods is just BDT 200.

Deposits made via Mobile Banking, Nagad, and Rocket are generally credited within 1–5 minutes your balance is credited. Bank transfers may take 1–3 business days. Crypto payments are credited after network confirmation. If you experience any issues, contact support with your deposit slip.

389bd does not charge any deposit fees. However, your mobile banking provider (Mobile Banking/Nagad/Rocket) may apply their own transaction charges. Blockchain network fees apply to crypto deposits. Visit the payments page for full details.

After withdrawal requests via Mobile Banking, Nagad, and Rocket are processed, funds typically arrive within 5–15 minutes funds are delivered. Bank transfers may take 1–2 business days. Account verification may be required for your first withdrawal.

Minimum Withdrawal: BDT 500
Maximum Withdrawal (per day): BDT 200,000 (standard members)
For VIP members Higher daily limits are available. Limits vary by VIP level. For more details, VIP Page View.

If your withdrawal is stuck, check the following:

• Whether account verification has been completed
• Whether the bonus wagering requirements have been met
• Whether the payment method details are correct
• Whether the daily limit has been reached

If everything looks correct, contact support via live chat with your transaction ID.

When you register for the first time and make your first deposit, the welcome bonus will be credited to your account automatically. If a promo code applies, enter it at the time of deposit to claim your bonus. For full terms and conditions, Promotions Page View.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to wager BDT 10,000 before the bonus becomes withdrawable. Requirements vary by offer, so read the promotions page carefully.

The weekly cashback bonus is credited automatically to eligible members' accounts every Monday. The cashback amount is based on your net losses from the previous week and your membership tier. VIP members receive cashback at the highest rate.

Yes, 100%. 389bd meets international standards of SSL 256-bit Encryption Your personal information and transaction data are fully encrypted and never shared with third parties. Our platform operates under an international gaming licence.

After logging in, go to Account Settings → Security → Two-Factor Authentication to enable it. An OTP will be sent to your mobile. With 2FA active, every login will require an additional OTP, keeping your account protected against unauthorised access. We strongly recommend keeping this enabled.

If you suspect unauthorised access to your account:

• Change your password immediately
• Log out of all devices
• Contact our 24/7 Live Support
• Request a temporary account lock

Our security team will investigate promptly and take the necessary action.

To download the 389bd app App Page Visit now. Separate versions are available for both Android and iOS. The app supports biometric login (fingerprint/Face ID), making the sign-in process faster and more secure.

389bd Live Casino features hundreds of games you can play with real dealers:

• Live Baccarat, Roulette, Blackjack
• Fan-favourite Andar Bahar and Teen Patti
• Live Game Shows — Money Wheel, Crazy Time
• Over 1,000 slots & fishing games

To view details Live Casino Page Visit now.

389bd Sports lets you bet on more than 30 sports:

• Cricket — IPL, BPL, World Cup, and all international matches
• Football — Premier League, La Liga, Champions League
• Kabaddi, badminton, tennis, basketball
• E-Sports — CS2, Dota 2, LoL

Place bets while the match is in progress with our Live Betting feature.