Safe Gaming

On 389bd Responsible Gaming Commitment

We believe entertainment should always be safe and controlled. Your mental well-being and financial security are our highest priority.

Start Safely Last Updated: January 2026
18+
Age Restriction
24/7
Support Services
100%
Voluntary Limit Setting
48h
Response Time

Responsible Gaming Core Pillars

Deposit Limit

Choose how much you can deposit each day, week, or month. This limit takes effect immediately.

Cooldown Break

If you feel you're spending too much time gaming, you can pause your account for 24 or 72 hours — it's free and available anytime.

Self-Exclusion Benefits

Self-exclude for 1 month to 5 years for long-term protection. During this period, access to your account will be completely blocked.

Time Alert

You'll receive automatic alerts after playing for a set period. Real-time tracking of your session length keeps you informed and in control.

Minor Protection

Our platform is strictly prohibited for anyone under 18. We verify the age of every account through KYC verification.

Expert Support

Our trained support team is ready to help with any concerns. We can also connect you with mental health professionals if needed.

1

What Is Responsible Gaming and Why It Matters

When done in a controlled and planned way, online gaming or betting can be an enjoyable form of entertainment. But when play gets out of hand, it can lead to financial and emotional harm. At 389bd, we Responsible Gamingas the core foundation of what we do.

Responsible Gaming It means knowing how much you'll play, how much you'll spend, and when to stop. That's not a weakness — it's the smart move. Our platform has all the tools you need to stay aware and in control at all times.

Online gaming is growing rapidly in Bangladesh, and so is the risk of addiction. 389bd wants every player to have a healthy and enjoyable gaming experience — one that's entertaining, without being harmful.

Remember: online gaming is entertainment, not a source of income. Never use money meant for household expenses on betting.
2

Signs of Problem Gambling

Many people don't realize they're heading toward addiction. Watch out if you notice any of the following signs:

  • Chasing losses by placing bigger bets to recover lost money
  • Hiding gaming activity from family or friends
  • Using household funds for betting
  • Feeling restless or anxious when not playing
  • Repeatedly failing to control gaming habits
  • Neglecting work, studies, or family responsibilities because of gaming
  • Borrowing or taking loans to continue betting
  • Thinking about gaming constantly, with little focus on anything else
If you identify with more than 3 of the signs above, contact our support team right away or use the self-exclusion option.
3

Assess Yourself

The questions below will help you honestly reflect on your gaming habits. If you answer "yes" to most of them, please seek help.

1Do you spend more time or money on gaming than you originally planned?
2Do you feel angry or frustrated after a loss and have an urge to play again right away?
3Has gaming ever caused conflict with your family?
4Do you feel more anxious or fearful about losing than happy about winning?
5Have you thought about quitting gaming but couldn't follow through?
6Do you game to cope with stress or loneliness?
If you answered "Yes" to 3 or more questions, please reach out to our support team. Asking for help takes courage.
4

389bd Protective Tools

389bd offers multiple self-control tools for its players. They are completely free and easily accessible from your account settings.

Tool Name How It Works Active Duration
Daily Deposit Limit Set a daily deposit limit Instant
Weekly Budget Set a weekly spending limit Instant
Cooldown Break Temporary break of 24–72 hours Instant
Session Timer Automatic alerts after a set time Instant
Self-Exclusion Account closure for 1 month to 5 years Within 24 hours
Reality Check Report on time and money spent Live
The self-exclusion period can be extended but not shortened — this is intentional, and designed to protect you.
5

How to Self-Exclude

Self-exclusion is an important step you can take on your own. Follow the steps below:

1
Go to Account Settings

After logging in, click your profile icon in the top right corner and select "Security Settings".

2
Open the Responsible Gaming Section

Go to Settings and look for the "Responsible Gaming" option. All protective tools are available there in one place.

3
Select Self-Exclusion

Click on the "Self-Exclusion" option and choose your preferred duration — 1 month, 3 months, 6 months, 1 year, or 5 years.

4
Verify Identity

For security, verify your identity using your password and the OTP sent to your registered mobile number.

5
You will receive a confirmation email

Once self-exclusion is complete, a confirmation will be sent to your registered email. Account access will be fully restricted during this period.

If you have trouble accessing the settings, email our support team directly — we'll process your self-exclusion within 24 hours.
6

Minor Protection Policy

No one under the age of 18 may open an account or play on 389bd. This is a strict policy — any violation will result in permanent account closure.

  • Age verification is mandatory at registration — KYC must be completed using a national ID card or passport.
  • If an account is suspected to belong to a minor, it will be suspended immediately pending verification.
  • If a child or teenager in your household uses your device, stay cautious and keep your password secure.
  • Use parental control software if needed — we fully support it.
  • Managing an account on behalf of a minor may be considered a criminal offence.
If you suspect a minor is using our platform, please notify us immediately at [email protected].
7

Practical Tips for Safe Gaming

Follow these simple habits every day to keep gaming fun and enjoyable:

  • Set a budget first: Decide how much you're willing to spend before you start playing. Once that amount is gone, stop.
  • Set a time limit: Decide in advance how long you'll play. Use a timer.
  • Don't bet on impulse: Never play when you're angry, upset, or under the influence.
  • Winnings are never guaranteed: Every game carries an equal chance of losing — always keep that in mind.
  • Take a break: Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
  • Keep other hobbies: Don't rely solely on gaming — make time for other hobbies and social activities too.
  • Keep a record: Keep track of your wins and losses — it gives you a clear, honest picture.
8

Frequently Asked Questions

Your account cannot be reactivated before the self-exclusion period ends. Once it does, you will need to complete identity verification again. This delay is intentional — to prevent decisions made in the heat of the moment.

Reducing your deposit limit takes effect immediately. However, increasing it requires a 72-hour cooling-off period. This rule is in place to protect your finances.

Email our dedicated responsible gaming support team at [email protected]. You can also reach us via live chat. All communication is kept completely confidential.

Your account balance remains fully secure during self-exclusion. Once the exclusion period ends and verification is successfully completed, you'll be able to withdraw your balance.

Not directly. However, if a family member believes you need help, they can reach us at [email protected]. We'll assess the situation and take the appropriate steps.
Play Safely

Register at 389bd and use our protective tools to enjoy a healthier gaming experience.

Free Registration Log In
Help & Resources
Support Email: [email protected]
Live Chat: Available 24/7
Response Time: Within 48 hours
Language: Bangla & English
18+
This site is strictly for users aged 18 and above. Access by minors is strictly prohibited.

Safe & Responsibly Play

Join 389bd and use our protective tools to enjoy a healthier gaming lifestyle.

বাংলা