Important: By creating or using an account on 389bd, you agree to this Privacy Policyby agreeing to our terms. Please read the full policy carefully.
389bd is an international-standard online gaming and Sports Betting platform built for Bangladeshi users. We believe protecting your personal data is not just a legal obligation — it is our ethical responsibility.
This Privacy Policy This ("Policy") explains what information 389bd collects, why it collects it, how it is stored, and what rights you have over your data. This Policy applies to the 389bd website, mobile app, and all digital services.
Our Privacy Policy This policy may be updated from time to time. For significant changes, we will post a notice on the website and update the "Last Updated" date at the top of the page.
389bd collects two types of information from you — information you provide directly and information collected automatically.
Information You Provide Directly:
- Registration details: Your full name, mobile number, email address, and date of birth
- KYC verification information: National ID number, passport, or driving license details
- Payment information: Mobile Banking/Nagad/Rocket number, bank account details (for transactions only)
- Contact Information: Support tickets, chat history, and complaint details
Automatically Collected Information:
- Device information: IP address, browser type, operating system, device ID
- Usage Data: Login time, gaming history, betting patterns, session duration
- Cookie Information: Session cookies, preference cookies, and analytics cookies
- Location Data: Approximate geographic location (IP-based)
We use the information we collect solely for the specific purposes listed below. Your data is never used for anything beyond these purposes:
| Data type |
Purpose of Use |
Legal Basis |
| Registration details |
Account Creation & Management |
Contract fulfillment |
| KYC Information |
Identity verification and fraud prevention |
Legal Obligation |
| Payment information |
Processing deposits and withdrawals |
Contract fulfillment |
| Gaming history |
Responsible gaming monitoring |
Legitimate Interest |
| Device information |
Security and fraud detection |
Legitimate Interest |
| Contact Information |
Providing customer support |
Contract fulfillment |
389bd uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser.
- Essential Cookies: These are essential for maintaining login sessions and security. They cannot be disabled.
- Functional Cookies: Remembers your language preference, theme settings, and other personal preferences.
- Analytics Cookies: Helps us understand which parts of the site are used most. Fully anonymous.
- Marketing Cookies: Used to show you relevant promotions. You can opt out at any time.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.
389bd never sells or rents your personal information. Data may only be shared in the limited circumstances below:
- Payment providers: Only the information necessary to process transactions with Mobile Banking, Nagad, Rocket, or your bank
- Game software providers: Game results and betting data (excluding personally identifiable information)
- Cybersecurity Services: Specialist organizations for fraud and hacking prevention
- Legal Authorities: Mandatory disclosure in response to a court order or government investigation
Your data is not shared with any organization outside of the above. 389bd does not share any information with advertising companies or data brokers.
We only retain your data for as long as necessary. Retention periods vary by data type:
- Active Account Data: For the full duration your account remains active
- Financial Transaction Records: Minimum 5 years (as required by financial regulations)
- KYC verification information: Up to 3 years after account closure
- Support History: 2 years after the issue is resolved
- Gaming logs: Automatically deleted after 1 year
- Marketing Preferences: Updated immediately after opt-out
Our Privacy Policy you have several important rights regarding your own data:
- Right to access: You have the right to know what information we hold about you
- Right to rectification: You can request corrections to any inaccurate or incomplete information
- Right to erasure: You can request that your data be deleted under certain conditions
- Right to object to processing: You can object to your data being used for marketing purposes
- Right to data portability: The right to receive your data in a machine-readable format
- Right to restrict processing: You can request that the use of your data be restricted in certain circumstances
To exercise any of these rights, please contact our support team. We typically respond within 30 days.
389bd strictly does not provide services to anyone under 18. We do not knowingly collect data from minors.
If we become aware that a minor has created an account, we will immediately close that account and delete all associated data. If you believe your child has registered an account, please contact our support team right away.
389bd uses multiple layers of security to protect your data:
- 256-bit SSL/TLS Encryption: All Data Transmissions Are Encrypted
- Two-factor authentication (2FA): An extra layer of security at login
- Firewall & DDoS Protection: Server-level protection against cyberattacks
- Regular security audits: Penetration testing conducted by third-party security experts
- Access Controls: Strict role-based access — only authorized personnel can view data
- Data backup: Encrypted backup system with near-zero risk of data loss
Use a strong password to keep your account secure and never share your login credentials with anyone. If you notice any suspicious activity, contact support immediately.
As an international platform, 389bd may process your data on servers located in different countries. Regardless of where your data is processed, we ensure that:
- Adequate data protection laws are in place in the recipient country
- All international transfers are made through encrypted channels
- Third-party providers are contractually bound to uphold our privacy standards
- The protections described in this Policy apply universally
389bd reserves the right to update this Privacy Policy make partial or full changes. Depending on the nature of the change, we will take the following steps:
- Minor changes: Only the "Last Updated" date on the page will change
- Major changes: You will be notified via a website announcement and your registered email address
- Material Changes: Fresh consent will be obtained and 30 days' notice will be given
Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please contact us:
Live Chat: 24 hours, 7 days a week
Response Time: Within 48 hours
FAQ
About the Privacy Policy General Questions
No, 389bd never sells, rents, or transfers your personal information to third parties. Limited data may only be shared for payment processing or legal compliance purposes, and full details are provided in this policy.
Most personal data is deleted after your account is closed. However, financial transaction records must be retained for up to 5 years due to legal obligations. KYC information is kept for up to 3 years after account closure.
Yes, completely safe. Your Mobile Banking/Nagad/Rocket number or bank details are stored with 256-bit SSL encryption. Once payment processing is complete, the full details are not retained on our servers — only a transaction reference is kept.
Absolutely. You can update most of your information directly from your account profile. For KYC or certain sensitive changes, our support team may need to assist. We respond to all requests within 30 days.
You can update your notification preferences in your account settings. Alternatively, contact our support team and we will opt you out of marketing communications. Please note that essential account notifications (such as transaction confirmations) cannot be turned off.